UPDATE – Dec. 15: Infinity Ward has stated that an update has gone live on Xbox One to lessen the POLANA errors. Some users may still have it, but they are working on a full fix for everyone.


Original Story:

Following the new patch update for Infinite Warfare, which went live Dec. 13 on Xbox One,
many players are not able to play Multiplayer or Zombies of the game.

Players keep getting stuck on an Error message, which states ‘The game will now restart due to an update failure. (Error Code: POLANA).’

Infinity Ward’s Community Manager acknowledged the issue on Twitter over 21 hours ago and has not provided any updates regarding a fix for it.

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  • Zarky

    Absolutely ridiculous… They best give us some double xp or supply drops or something for this!

  • GinsuVictim

    This is bullshit. I was off yesterday and today and couldn’t play IW at all.

  • Infinity Ward, Infinity Ward, Infinity Ward…

  • ToonToons22

    With every passing day, Infinity Ward manages to dig themselves an even deeper grave by doing everything wrong, once again. Totally unacceptable. They should be ashamed of themselves!

    • Audreyjhaven

      Google is paying 97$ per hour! Work for few hours and have longer with friends & family! !st74c:
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    • Faithcbuckley

      Google is paying 97$ per hour! Work for few hours and have longer with friends & family! !st9c:
      On tuesday I got a great new Land Rover Range Rover from having earned $8752 this last four weeks.. Its the most-financialy rewarding I’ve had.. It sounds unbelievable but you wont forgive yourself if you don’t check it
      !st9c:
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    • ccrows

      TBF though, it’s not the same Infinity Ward.

      On top of that, there’s not one single face that the community recognizes with the current team.

      Keshav help me out, who’s the current CM and what’s Teenah’s new position again?…

      • Fegasaruasㅤ

        First mistake was letting the og devs go (now respawn entertainment), Sledgehammer made MW3 playable, if IW was alone, I’d be sure they’d screw it up.

        • Lilianajbanks

          Google is paying 97$ per hour! Work for few hours and have longer with friends & family! !sm94c:
          On tuesday I got a great new Land Rover Range Rover from having earned $8752 this last four weeks.. Its the most-financialy rewarding I’ve had.. It sounds unbelievable but you wont forgive yourself if you don’t check it
          !sm94c:
          ➽➽
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    • Assist King

      At least they are coming out with patches that improve the game!!!
      Ha ha ha ha ha

  • Stefan Lang

    The first time I actually wanna play this shit This bullshit happens to me. I need to be grinding with my clan right now but nooo

    • ya boi

      I’m playing with my klan

      • Stefan Lang

        You’re playing with Ls ?

        • ya boi

          You’re playing with nothing

  • RdJokr

    Well, I can’t really defend IW on this. This is straight up sad for Xbox guys.
    Funny how PS4 never has any of these issues, while Xbox and PC always have some platform-specific issues. It’s like the exclusivity deal also includes prioritization for PS4 or something.

    • Ivan Maximilian Perez

      PSN goes down every other minute. What the hell are you talking about.

      • Oliver De Haro

        What are YOU talking about, your Xbox servers were down yesterday and now this? I don’t remember PSN being down for half a year or more

        • The weren’t down??? I played a couple games of IW waiting for the 27gb COD4R update to install.

          • ToonToons22

            Same here. I played all night yesterday and had no issues at all.

      • ya boi

        Biggest load of bs ever gtfoh

      • RdJokr

        What does that have to do with IW? Devs aren’t responsible for Sony’s fuck-ups.

        • BradyAlucard

          He was heavily exaggerating. People like that have no idea what they’re talking about. That’s not what the console experience is like.

      • BradyAlucard

        PSN goes down every other minute? What are you talking about? You obviously don’t own a PS4. It’s obvious that PSN has significantly improvrd this generation, so much so it’s almost as good if not just as good as XBL. Time to end this fictitious console war.

        Unless that was a joke, in that case ya got me.

        • Ivan Maximilian Perez

          I’m not over exaggerating. I own all last gen/current gen consoles & a gaming rig. PSN is the most unstable network for online gaming. I use my X1 for all online gaming and PS4 for all the other games.

          • BradyAlucard

            Yes, you’re exaggerating. It doesn’t go down “every other minute”. Especially Xbox has had its own fair share of being “unstable”. PSN isn’t even nearly “unstable” and the price hike will only help it.

    • darren

      That’s being pretty melodramatic. To say PS4 doesn’t have issues sometimes is just blatant fanboyism.

      When the Devs are focused on releasing on the “early” device first, of course the other platforms are gonna suffer. They aren’t getting the same treatment.

      Another reason for non exclusivity deals

      • RdJokr

        I’m not even fanboying, I’m a PC guy. But have you seen any “PS4-specific notes” in the patch notes? Because I haven’t. Mostly X1 and PC specific, alongside general notes. BO3 wasn’t this bad. At least, not for the X1 guys. PC still has specific fixes, but that’s to be expected.

    • Altered Vista

      pony detected. At least we get the superior Titanfall on xbox one and PC 🙂

      • RdJokr

        Not even anywhere near a pony. Always been a PC guy since day 1.

    • Eric Wyatt

      I absolutely agree I’ve had no issues with the PS4. I feel bad for the Xbox guys but be patient and I’m sure IW will get it right soon. Infinite warfare is turning out to be my favorite Cod since MW2

  • ya boi

    Get fucked xboners

    • Stefan Lang

      It’s IW’s issue not Xbox’s. You tried it ?

      • ya boi

        But it’s on Xbox haha get rekt

        • Stefan Lang

          This happens to people on PS4 and PC aswell. Go cut. It’s IW’s issue.

          • ya boi

            K fuccboi

          • Stefan Lang

            “Fuccboi”

          • ya boi

            Stefan is a stupid nigger

          • Stefan Lang

            Lol oh no im so offended

          • ya boi

            Let’s get roight into da noose

          • ToonToons22

            He’s trolling. He wants an Xbox but since he can’t get one, he’s resorted to making troll comments about it.

          • Stefan Lang

            Probably has PS2 still lmao

          • ya boi

            And ps1 and 3 and 4

          • Altered Vista

            I own xbox one and to be fair the PS2 is the superior console between the two. I find console wars funny tbh. Only time I find trolling acceptable

          • ya boi

            I could have one but that shit is ugly and PS4 is just

    • Markdg23

      It’s not us Xbox ppl with the issue bc most of us have moved to other games, it is you with the issue bc your obviously still playing lol.

      • ya boi

        Nope I play rainbow six siege which is miles better

        • Markdg23

          So your main objective on this site is to troll, i can tell by your comments your a rookie to that game. Then you admit to playing Rainbow Six another game that went on sale 1 month after launch. This is how ik you still undercover jet pack and then go play R6S with all 200 ppl still waiting for more UbiSoft Dick Butter.

          • ya boi

            One million but alright

  • Scott Harriman

    well with how it takes a hell load more shots to get a kill, im not that bothered. I swear I had another player right in front of me and I must of shot him 4 times. There has been a shoot first die first thing going on since black ops 3. why can a game like battlefront have way better thing going on with getting an actual kill?

    • GinsuVictim

      “There has been a shoot first die first thing going on since black ops 3”

      That’s when you first noticed? It’s been around WAAAAAAAY longer than that!

  • This happened to me but after like 5 retries it finally worked.

  • Psychomaggot105

    What a mess of a game

  • MazeMatik

    I had this issue last night and here’s what I did to fix it:

    1. Go to the game settings (on your console)
    2. Delete these two: Profile Data and Reserved Space
    3. Restart the console/game and it should boot you in the multiplayer

    • TMZ Censored Me

      Nice try, dipshit.

    • GinsuVictim

      Already tried that shit earlier. Nadda.

  • ccrows

    “Infinity Ward’s Community Manager acknowledged the issue on Twitter over 21 hours ago and has not provided any updates regarding a fix for it.”

    ^ Which is kinda funny since the free trial of IW starts tomorrow.

    I’m sure Activision is just “thrilled” with Infinity Ward about this…

    • Fegasaruasㅤ

      Cocket/ Dickner aren’t community managers lol they don’t have one

  • N.M.

    Guys, a fix to this is to completely restart your xbox, sign in the xbox live, and then start up infinite warfare without pressing a button. Next, all you need to do it press start (to get to the main menu), and without selecting anything else select “store”. As long as you dont press anything after selecting “store” it will install the update completely.

    • GinsuVictim

      Not for everyone. Tried earlier today.

    • Markdg23

      I have a fix that will work for everyone just go to my games and apps, hover infinite warfare and press the start button to manage game. Then scroll down to uninstall and press A.

  • Tim

    For my self how I got it to work after two days of trying every method was removing my Xbox account from the system(which clears the catche), hard reset, re add my account, load IW, go directly to store and it worked finally.

  • My god. Infinity Ward really are the biggest fucking joke of a gaming company. Please just fire these dumb fucks or move them into another project. I have 0 respect for this team. 0 confidence on their skills in making a decent fucking game. This has to be the most incompetent gaming company I have ever fucking witnessed. In all seriousness, I feel sorry for you guys who actually enjoy this sorry excuse of a game. You support broken products and encourage these companies to continue to make broken, shitty games like these. I have never seen a patch break a cod title before in my entire veteran existence playing this series since CoD3. I’m done with this team. I’m done with CoD. I’m done with all this bullshit.

    For all you Xbox players, I’m sorry that you have to go through this. I’m sorry that Infinity Ward continues to disrespect you guys day after day. I don’t even like the Xbox One and I feel sympathy for you guys. Good luck. Really.

    • Hitman

      adding in that Activi$ion / Infinite Ward prioritizing mDLC over a incomplete broken game and falsely advertising Modern Warfare as a Remaster when in fact…its a Reimagine.

    • Ed

      If you havent seen a patch break a cod before, then you are really forgetful, or not really a veteran.

  • Duke of hazard

    This has to be a massive troll. There’s no way they released such a fucked up game.

    • lunator100hd .

      Nop its the reallity, the game is trash.

  • #BlackLIVESdontMatter

    Hahaha this game is pure garbage. Don’t spend money on the season pass if I was you. The game sucks and there’s so much issues with the online multi player mode. The game sucks and if your defending this garbage ass game your ducking retarded. Who ever is defending this garbage ass game please explain why nobody can get on? And why there’s no explanation to this issue? And why everyone on Xbox was left in the dark. This game sucks

    • Yo mumma.

      You still talking ?

      • #BlackLIVESdontMatter

        What happen to infinite warfare? Buwhahahahahah issues getting on the stupid game. I told you the game Is pure garbage buwhhahahha

      • #BlackLIVESdontMatter

        What you have to say now fag boy? Hahahhahhaahah how you gonna defend the garbage ass game now Activision groupie.

        • Yo mumma.

          Lol OK.. for starters I know you aren’t laughing that hard so stop trying to fool everyone and yourself and two I never defended it especially not something like this ( completely unacceptable). In regards to your question I have the same thing to say as last time, you sound like a twelve year old who didn’t get the Xmas present he wanted this year and you talk WAY to much about “fags” or something that pertains to sucking dick.

          • #BlackLIVESdontMatter

            Stop trying to change the subject little girl please explain why your favorite video game is continuing to cause issues? Stupid half ass game

          • Yo mumma.

            Lol you have a hard time understanding how conversation works too apparently… favourite video game is skyrim but for the sake of making you look like an even bigger dickhead than you already make yourself look like… because these games aren’t perfectand unfortunately writing code is not as simple as putting butter to bread, they are planned years in advance and just because a whiny little spastic like yourself comes here and complains ( yes that is all you are doing atm) doesn’t mean it’s going to change. Ill refer to a previous statement I made to one of your butt buddies before. Go stand in the sun then complain it’s too hot… this is you right now. Peace and love homie.

          • #BlackLIVESdontMatter

            Lets get back on track since your mentally challenged. The game is GARBAGE. lol nuff said now shut up and go back to watching gay porn,youre boring and nobody cares what you have to say. The game sucks period! ??

          • Yo mumma.

            Lol just because 7 other idiots agree with you doesn’t make you right.

          • #BlackLIVESdontMatter

            Nobody agrees with you so that makes you the biggest idiot lmfao. And that shows nobody cares what you have to say little girl.

  • #BlackLIVESdontMatter

    Oh and it has nothing to do with xbox. It’s infinite ward and the stupid crappy ass online servers.

  • Honestly this game is such a joke, they can’t get anything right with this game. Constant “fixes” for issues that shouldn’t even be there and can’t even provide the features the fans they have left want.

    One of them fans being me, I’m furious with how shit they’ve treated this game and how broken and weak it is.

    • Fegasaruasㅤ

      They had 3 years to make this incomplete piece of shit.

  • Ed

    Is this basically a new Infinity Ward team? I feel like the dev team put minimal effort into this game.
    I honestly enjoy playing it, because i have had minimum issues with the game gameplay-wise, but my god, it feels like a beta with the all the missing stuff and broken attempts with updates.

    • I’m a fucking guest, yo!

      Half (or over half, don’t remember exactly) left the studio after the two studio heads were fired after MW2.. MW3 was made by this staff and the Sledgehammer staff.. Then they got a full staff and made Ghosts and now IW..

      • Ed

        I know the history. I enjoyed Ghosts… and even this game campaign-wise… but this multiplayer just seems too bungled to be the same people.

  • jordanxbrookes

    Here’s a simple fix for Infinite Warfare: Step 1) Eject the disc or quit the application. Step 2) Play another game because anything is miles better than this half-arsed game. Hope this helps!

    • Zarky

      The game isn’t even that bad… Don’t see why so many people hate it.

      • Probably because it’s…bad

        If you have to say “well it’s not that bad” then well, it’s probably a bad game.

    • Sentinel

      You stay bashing the damn game. We get that you fucken dislike it!

      • jordanxbrookes

        Will do mate. Thanks for the reply!

      • Former

        Bro, Charlie Intel is a circle jerk of kids who enjoy hating on games more than praising the ones they like. It’s sad, but that’s the only enjoyment they get throughout the day.

        • jordanxbrookes

          Pretty sure I’ve praised more about Titanfall 2 and Battlefield 1, but ok then.

        • Sentinel

          Indeed. It’s ’cause the hating on COD makes them feel relevant to something. It is sad ’cause it is always the same people who are constantly doing it like get a grip! Learn to accept and move on. Instead, the too naive to see the truth about COD nowadays. They stay bitching, ohh I’m sorry they are “stating their rightful opinion” about a damn game. Salty fuckers lol.

          • “They stay bitching, ohh I’m sorry they are “stating their rightful opinion” about a damn game. Salty fuckers lol.”

            YOU. LITERALLY. DO. THE EXACT. SAME THING.

            You must have a mental disorder or something there is no way a human can be this stupid. There is absolutely no way. You can’t be that fucking retarded.

    • Fegasaruasㅤ

      Be sure to delete it after, saves 57 gbs of garbage. 🙂

  • never once got that error and I play six hrs a day

  • The Rabid One

    It’s a special Christmas error from Activision telling you to play something else.

  • Yo mumma.

    Well said.

  • Lilianajbanks

    Google is paying 97$ per hour! Work for few hours and have longer with friends & family! !sm94c:
    On tuesday I got a great new Land Rover Range Rover from having earned $8752 this last four weeks.. Its the most-financialy rewarding I’ve had.. It sounds unbelievable but you wont forgive yourself if you don’t check it
    !sm94c:
    ➽➽
    ➽➽;➽➽ http://GoogleFinancialJobsCash384MarketUniversityGetPay$97Hour ★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★✫★★::::::!sm94c:….,…..

  • Alejandro Sepúlveda

    I used to have that very same error on PS4, since I bought it from PSN after a week of no proper support from IW i called Sony and asked for a refudn arguing that the game was not working as intended.

    I received my money back and for some reason I have access to Modern Warfare Remastered.

    success 🙂

    • Fegasaruasㅤ

      you still have access to IW too.

      • Alejandro Sepúlveda

        No, I don’t.

        a lock appears on the game, and when I try to open it, ot sends me to the store

        • Fegasaruasㅤ

          i did this and both games work fine

          its a bug on their end

  • #BlackLIVESdontMatter

    This bipolar girl “yo mumma” keeps talking to me. DaMN girl stop stalking me …I know you want my balls in your mouth but I don’t get with fat girls like you. So leave me alone fat girl lol go eat a cheese burger or something