Here’s the latest update from Sledgehammer Games on what’s they have been working on regarding the issues that have occurred over launch weekend.
At launch, we experienced an extremely high volume of players connecting to our servers in a very short window. This resulted in players experiencing mixed online connectivity across all platforms. In response, we pushed a change enabling higher capacity load balancers, resulting in improved live connectivity. In addition, we made HQ a solo experience, and deactivated Leaderboard updates in the short term. This has resulted in improved live connectivity and the best in-match experience for fans. The game is stable and network performance is strong across all platforms. If you experience any issues online, please reach out to @ATVIAssist for support. Headquarters will return to its fully-populated, shared experience shortly. In the meantime, you can invite your friends to join your HQ experience at any time. Also, rest assured, your Leaderboard stats are being recorded and stored, and Leaderboard data will be reflected soon.
We also saw some players lost their rank in core MP progression. Thankfully, the vast majority lost 5 or fewer levels. The issue was isolated and the fix was deployed Sunday morning. We realize losing progression is very frustrating. We are committed to making it up to the affected players. If you were affected, please reach out to @ATVIAssist for help.