Connect with us

Consoles

5 biggest problems with the PS5 launch in UK

Published

on

The PlayStation 5 launch in the UK was anything but smooth.

The highly-anticipated Sony PlayStation 5 finally became available at retailers in the US and Japan on November 12. Lockdown kept people from visiting stores but they were able to place their orders online, or simply have the console delivered to them if they pre-ordered.

Earlier this week, Amazon EU informed customers that the console would be available for purchase in limited stock at 12pm UK/1pm CEST on November 19. Now it has finally launched in the UK and throughout Europe but not without a hitch. There are reports of many different issues being faced regarding the availability of the console and delays in delivery.

This has led to gamers throwing blame with a massive online outcry over the many different problems with the console’s European release. Let’s go over each one.

Game delivery delays

Customers placed their pre-orders for the PlayStation 5 at the UK retailer, Game. Now, those dedicated players are facing disappointment as Game has announced delays in delivery of the consoles. They have attributed this to unexpectedly large demand along with the large size of the console. Game sent out the following email to customers:

It can be seen from the message that Game is placing the blame for this delay squarely on the courier firm Yodel. The latter has denied responsibility by stating “Yodel does not work directly with Game. Our client is GFS, a fulfillment business that works in partnership with Game.”

Yodel further clarified by saying “We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.”

Regardless of who’s to blame, there are rising tensions and Game is now trying to ease customers by letting them know that the “vast majority” of deliveries will be completed successfully and the remaining ones will arrive by tomorrow.

Their site has gone back up for PS5 re-orders since then.

Curry’s launch misfire

Currys PC World’s website had extremely large virtual queues that grew to 150,000 long. The original plan that the company excitedly announced was to start selling at 9 a.m today. However, this became complicated as some people were able to work around this system.

It turns out a large number of early customers were able to place orders much earlier than the announced release time. These customers stated that they were able to get their consoles as early as 5.30 a.m. This has left many of the customers who went by the set schedule without a PlayStation 5.

Curry has now canceled these orders and announced that they will not have any more consoles available for purchase today. Many of the affected are being refunded right away while others have to wait.

One now deleted tweet from Currys’ customer service account stated the following:

“Unfortunately due to an error on our site we were allowing customers to check out the PS5 before they went live at 9 a.m. Due to this, we have had to cancel orders and the funds will be released back to you. Please accept my apologies.”

Many customers will have to wait for their refund before they will be able to search for another place to purchase the PS5 from.

Amazon debacle

The delivery challenges are not just limited to Game and Currys PC World. Many other retail sites are facing technical issues that are keeping people from being able to order the PS5 through them. Sites like Amazon, Tesco, and John Lewis’s have reportedly not been functioning properly.

Customers have tried logging on to the sites to get their consoles only to find that the pages were failing to load. Some of the sites have been straight-up broken throughout the day when customers tried visiting them. This is unfortunate, as many of these people had placed their pre-orders as far back as September.

Currently the PS5 is out of stock at many of these retailers and it is not yet known when it will become available again.

Twitter complaints

The biggest outcry from all these issues is obviously coming from the people that have been most closely affected by all these problems. The paying customers who had made their pre-orders months ago have taken to Twitter to express their discontent with the way this day has gone.

Some have immediately focused their frustration at Yodel for the delays. They are also upset because quite a few of them received the message “We’re sorry but your parcel has been reported to us as missing. Please contact your sender for your next steps.”

Customers aren’t happy with the idea that Yodel may have been holding on to their console for a couple of hours only for it to have been possibly stolen by someone else.

It is entirely possible that the consoles may not have been stolen and instead, this is just an error in the reports of available stock. However, at the moment we can’t say anything for sure.

Some of those who had pre-ordered from Game asked why they had paid an extra fee to have a Royal Mail delivery that has now been given to another courier firm. Other tweets complained about the delays from Amazon and others.

Some even took issue with the way Walmart handled the launch. There were reports that they had the console in their cart but were still unable to finish the purchase. Eventually, the retail store ended up canceling today’s PS5 orders due to supposed quantity limits.

Ampere gaming analyst Piers Harding-Rolls has stated:

“Clearly it is disappointing for consumers that have pre-ordered not to receive their console on launch day. The situation is exacerbated as there is no opportunity to buy on launch day at physical retail as in the past.”

“Whether you are impacted or not appears to come down to the retailer you pre-ordered with which indicates that this is a company-specific issue rather than a broader industry problem. The UK is not alone in this respect – some US retailers also had their challenges last week during the launches.”

Queued for download” bug

Those who were lucky enough to receive their PlayStation 5 in today’s chaos may end up confronting an entirely different problem. There is a bug that is preventing players from downloading digital games due to it getting permanently stuck at “queued for download.”

Many players have reported that when they download a PS5 version of a game, it will show up in the game library but not in any download queue. As a result, any attempts to download the games are proving unsuccessful once this bug has been encountered.

Sony has yet to address this strange problem and the only known way around it is to factory reset the entire console. You will lose any games you already own and then have to go through the process of downloading them again. This will be particularly frustrating when the games are heavy.

Although this is a problem that players in Europe will face today, it is not exclusive to the UK launch of the console. In fact, players have been reporting this since the PS5 first launched in North America and other regions on November 12.

In light of all this, the PlayStation 5 launch in UK and wider Europe has been very troublesome. Many players are left without consoles and wondering where to look next.

Call of Duty

Microsoft explain why Call of Duty will stay on PlayStation after Xbox exclusivity rumors

Microsoft have reiterated their claim that Call of Duty will remain on PlayStation and gave one simple reason why.

Published

on

Modern Warfare 2's captain price and playstation logo

Both PlayStations fans and Sony itself have expressed concern over Call of Duty becoming Xbox and PC exclusive, but Microsoft have reiterated their claim that the games will remain on PlayStation, giving one simple reason why.

Microsoft announced their shock buyout of Activision Blizzard back in January 2022, with the deal set to close in Summer 2023. While Microsoft previously stated that there are no plans to make Call of Duty Xbox and PC-exclusive, Sony still expressed concern.

As reported by VGC, Microsoft responded to these concerns in a document sent to Brazil’s Administrative Council for Economic Defense (CADE). Here, they accused Sony of blocking games from Xbox Game Pass and reiterated that it “wouldn’t be profitable” to remove Call of Duty from PlayStation.

Microsoft acquired Bethesda back in 2021, and have already started making their games, such as Starfield, Xbox and PC exclusive. However, in this document, Microsoft insisted that Sony shouldn’t worry about Call of Duty being removed from PlayStation.

Modern Warfare 2 Ghost

“Regardless of how unsurprising Sony‘s criticism of content exclusivity is – given that PlayStation’s entire strategy has been centered on exclusivity over the years – the reality is that the strategy of retaining Activision Blizzard’s games by not distributing them in rival console shops would simply not be profitable for Microsoft,” claimed Microsoft.

Microsoft gave several reasons why they wouldn’t remove future Call of Duty games from PlayStation, but it all boiled down to profit.

“The hypothetical adoption of any content discontinuation strategy would not be profitable for Microsoft and, even if implemented, such strategies would have no competitive impact, for the reasons described above,” concluded Microsoft.

There are also reports that there are contractual agreements that ensure the next three Call of Duty games will be on both Xbox and PlayStation. Rumors suggest that Call of Duty 2024 will be developed by Treyarch, and Activision have even teased a new premium game for 2023.

Image Credit: Activision

Continue Reading

Consoles

Microsoft accuses Sony of blocking games from Xbox Game Pass by paying devs

Microsoft have accused PlayStation owner Sony of paying developers not to add their games to Xbox Game Pass.

Published

on

Xbox Game Pass logo

In response to Sony’s concerns over the Activision Blizzard buyout, Microsoft have accused Sony of paying developers “block fees” to keep their games off Game Pass to “inhibit” its growth.

The rivalry between Xbox and PlayStation has been going on for over 20 years and it appears to be ramping up with Microsoft’s shock Activision Blizzard buyout. Sony have previously claimed that Call of Duty is “an essential game” that “has no rival,” and Xbox owning the franchise could “influences users’ console choice.”

Microsoft have confirmed their plans to keep Call of Duty on PlayStation and, as reported by VGC, have defended the acquisition, accusing Sony of paying developers a “block fee” to keep their games off Game Pass.

VGC reported that Microsoft accused Sony of trying to “inhibit growth” of Game Pass in a document sent to Brazil’s Administrative Council for Economic Defense (CADE).

“Indeed, Microsoft’s ability to continue expanding Game Pass has been obstructed by Sony’s desire to inhibit such growth. Sony pays for ‘blocking rights’ to prevent developers from adding content to Game Pass and other competing subscription services,” claimed Microsoft in the report.

Gaz in Modern Warfare 2 and Xbox Game Pass logo

Also in the document, Microsoft responded to Sony’s claim that making Call of Duty Xbox and PC exclusive would be anti-competitive. Bringing up Sony’s own exclusivity strategy, Microsoft responded: “Sony’s concern with possible exclusivity of Activision‘s content is incoherent, to say the least.”

“It only reveals, once again, a fear about an innovative business model that offers high-quality content at low costs to gamers, threatening a leadership that has been forged from a device-centric and exclusivity-focused strategy over the years,” Microsoft continued.

Microsoft’s acquisition of Activision Blizzard is set to conclude in 2023, but we’ll likely need to wait until much later to know how the deal affects Call of Duty, as well as the possibility of the games arriving on Game Pass.

Sony’s marketing deal with Call of Duty still stands for the foreseeable, with PlayStation users getting early access to Modern Warfare 2’s beta.

Image Credit: Microsoft

Continue Reading

Call of Duty: Mobile

Backbone introduces new PlayStation-themed mobile gaming controller

Backbone debuts a new PlayStation 5-themed mobile gaming controller to play your iPhone games on the go with controller support.

Published

on

Backbone is extending their partnership with PlayStation to debut an PlayStation 5 DualSense themed version of the company’s popular mobile iPhone gaming controller.

Backbone announced the new controller as part of their extended licensing partnership with Sony PlayStation to include PlayStation buttons, colors, and logos on the controller. The new product is called the Backbone One – PlayStation® Edition and available at Backbone’s site.

Backbone has worked with PlayStation to support Remote Play through their mobile controllers, allowing players to play PlayStation titles on the go with a controller in hand. The Backbone One controller is available currently for iPhone only with an Android version expected this fall.

Backbone One Features

The new controller is built to fit right in with the PlayStation design and features it’s own app on iPhone to setup and download a variety of games.

The controller is highlighted with three key features for the product:

  • An exquisite design: The elegant colors, materials, and finishes are all inspired by the design of the PS5 console’s DualSense wireless controller, including transparent face buttons and a visually distinctive floating appearance. 
  • Purpose-built for PS Remote Play: The latest version of PS Remote Play even lets you wake your PS4 or PS5 remotely, so you can play PlayStation games anywhere. The Backbone app will also feature special integrations with the PlayStation and PS Remote Play app that make the experience even more special, like a dedicated row with new releases and updates from PlayStation and the ability to automatically deep link you into the PlayStation app to install it onto your console remotely so you can play it later via PS Remote Play.
  • An reimagined app: The biggest update to the app to date, the Backbone app will now allow users to navigate the Backbone app without the device connected via touch screen. Now it’s easier than ever to discover new games, watch highlights, or connect with friends. As soon as you’re ready to hit play again, simply connect your Backbone device and the app will automatically transition you back from Standalone Mode to Controller Mode.

Backbone One First Thoughts

Backbone sent a review unit for us to checkout, and we tested it out first with Call of Duty: Mobile. The controller is very easy to use, set up, and start playing. Players have to download the Backbone app on their iPhone to pair the controller and start playing.

And since Call of Duty: Mobile supports controllers, it worked great with the Backbone device. Call of Duty: Mobile brings the best of Call of Duty on the go, with recent numbers saying the title has over 500 million downloads.

Using a controller makes the action feel even better and helps bring the experience to that of the console versions of the game.

You can play a variety of mobile games with the controller, so long as said-game as mobile controllers support. You can also play PlayStation Remote Play, letting you access some of your favorite PlayStation titles on the go (with good internet connection), and even play Xbox Game Pass Cloud Gaming titles with this controller, including Fortnite on the web.

The controller overall feels great, sturdy, and easy to hold – even when using with an iPhone 13 Pro Max.

The joystick feels stable while traversing intense games, and the buttons have very similar feel to that of the PS5 Dualsense controller.

We look forward to using the controller more with other titles, even with PlayStation remote play on Call of Duty games, and later on when Warzone Mobile releases.

Learn more about Backbone products at Backbone’s site.

Continue Reading