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5 biggest problems with the PS5 launch in UK

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The PlayStation 5 launch in the UK was anything but smooth.

The highly-anticipated Sony PlayStation 5 finally became available at retailers in the US and Japan on November 12. Lockdown kept people from visiting stores but they were able to place their orders online, or simply have the console delivered to them if they pre-ordered.

Earlier this week, Amazon EU informed customers that the console would be available for purchase in limited stock at 12pm UK/1pm CEST on November 19. Now it has finally launched in the UK and throughout Europe but not without a hitch. There are reports of many different issues being faced regarding the availability of the console and delays in delivery.

This has led to gamers throwing blame with a massive online outcry over the many different problems with the console’s European release. Let’s go over each one.

Game delivery delays

Customers placed their pre-orders for the PlayStation 5 at the UK retailer, Game. Now, those dedicated players are facing disappointment as Game has announced delays in delivery of the consoles. They have attributed this to unexpectedly large demand along with the large size of the console. Game sent out the following email to customers:

It can be seen from the message that Game is placing the blame for this delay squarely on the courier firm Yodel. The latter has denied responsibility by stating “Yodel does not work directly with Game. Our client is GFS, a fulfillment business that works in partnership with Game.”

Yodel further clarified by saying “We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.”

Regardless of who’s to blame, there are rising tensions and Game is now trying to ease customers by letting them know that the “vast majority” of deliveries will be completed successfully and the remaining ones will arrive by tomorrow.

Their site has gone back up for PS5 re-orders since then.

Curry’s launch misfire

Currys PC World’s website had extremely large virtual queues that grew to 150,000 long. The original plan that the company excitedly announced was to start selling at 9 a.m today. However, this became complicated as some people were able to work around this system.

It turns out a large number of early customers were able to place orders much earlier than the announced release time. These customers stated that they were able to get their consoles as early as 5.30 a.m. This has left many of the customers who went by the set schedule without a PlayStation 5.

Curry has now canceled these orders and announced that they will not have any more consoles available for purchase today. Many of the affected are being refunded right away while others have to wait.

One now deleted tweet from Currys’ customer service account stated the following:

“Unfortunately due to an error on our site we were allowing customers to check out the PS5 before they went live at 9 a.m. Due to this, we have had to cancel orders and the funds will be released back to you. Please accept my apologies.”

Many customers will have to wait for their refund before they will be able to search for another place to purchase the PS5 from.

Amazon debacle

The delivery challenges are not just limited to Game and Currys PC World. Many other retail sites are facing technical issues that are keeping people from being able to order the PS5 through them. Sites like Amazon, Tesco, and John Lewis’s have reportedly not been functioning properly.

Customers have tried logging on to the sites to get their consoles only to find that the pages were failing to load. Some of the sites have been straight-up broken throughout the day when customers tried visiting them. This is unfortunate, as many of these people had placed their pre-orders as far back as September.

Currently the PS5 is out of stock at many of these retailers and it is not yet known when it will become available again.

Twitter complaints

The biggest outcry from all these issues is obviously coming from the people that have been most closely affected by all these problems. The paying customers who had made their pre-orders months ago have taken to Twitter to express their discontent with the way this day has gone.

Some have immediately focused their frustration at Yodel for the delays. They are also upset because quite a few of them received the message “We’re sorry but your parcel has been reported to us as missing. Please contact your sender for your next steps.”

Customers aren’t happy with the idea that Yodel may have been holding on to their console for a couple of hours only for it to have been possibly stolen by someone else.

It is entirely possible that the consoles may not have been stolen and instead, this is just an error in the reports of available stock. However, at the moment we can’t say anything for sure.

Some of those who had pre-ordered from Game asked why they had paid an extra fee to have a Royal Mail delivery that has now been given to another courier firm. Other tweets complained about the delays from Amazon and others.

Some even took issue with the way Walmart handled the launch. There were reports that they had the console in their cart but were still unable to finish the purchase. Eventually, the retail store ended up canceling today’s PS5 orders due to supposed quantity limits.

Ampere gaming analyst Piers Harding-Rolls has stated:

“Clearly it is disappointing for consumers that have pre-ordered not to receive their console on launch day. The situation is exacerbated as there is no opportunity to buy on launch day at physical retail as in the past.”

“Whether you are impacted or not appears to come down to the retailer you pre-ordered with which indicates that this is a company-specific issue rather than a broader industry problem. The UK is not alone in this respect – some US retailers also had their challenges last week during the launches.”

Queued for download” bug

Those who were lucky enough to receive their PlayStation 5 in today’s chaos may end up confronting an entirely different problem. There is a bug that is preventing players from downloading digital games due to it getting permanently stuck at “queued for download.”

Many players have reported that when they download a PS5 version of a game, it will show up in the game library but not in any download queue. As a result, any attempts to download the games are proving unsuccessful once this bug has been encountered.

Sony has yet to address this strange problem and the only known way around it is to factory reset the entire console. You will lose any games you already own and then have to go through the process of downloading them again. This will be particularly frustrating when the games are heavy.

Although this is a problem that players in Europe will face today, it is not exclusive to the UK launch of the console. In fact, players have been reporting this since the PS5 first launched in North America and other regions on November 12.

In light of all this, the PlayStation 5 launch in UK and wider Europe has been very troublesome. Many players are left without consoles and wondering where to look next.

Consoles

How to play Hell Let Loose console Open Beta on PlayStation 5

Hell Let Loose, the highly-realistic WW2 FPS, will soon be coming to consoles. Here’s how to access the upcoming PlayStation 5 Open Beta.

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Hell Let Loose console beta

Hell Let Loose, the realistic 50v50 World War 2 shooter, is soon coming to the PlayStation 5 and Xbox Series X/S so here’s how to play the upcoming Open Beta.

Hell Let Loose instantly became popular amongst PC FPS fans for its hardcore gameplay, massive-scale 50v50 action, extremely realistic depiction of key World War II battles, and a strong emphasis on teamwork.

The Second World War action will soon be coming to the PlayStation 5 and Xbox Series X|S and developers Black Matter have shared info on its upcoming console beta, so here’s everything you need to know.

How to play Hell Let Loose Open Beta on PlayStation: Time & date

US Soldier in Hell Let Loose

With Hell Let Loose’s popularity on PC, console players have been desperately awaiting its arrival on Xbox and PlayStation. We’re one step closer to that being a reality with devs Black Matter announcing the Open Beta for PlayStation 5.

Following August’s closed Beta, it has now been confirmed that Hell Let Loose’s Open Beta will be from September 16 to September 20, 2021. It will begin at 3 AM PT / 6 AM ET / 11 AM BST.

As this is an Open Beta, you don’t need to register or get a code to play the game. Simply:

  1. Search for Hell Let Loose on the PlayStation Store (once the Open Beta goes live)
  2. Download Hell Let Loose’s Open Beta
  3. Launch the game from your downloads or library

When is the Xbox beta?

Hell Let Loose Beta

As the first console beta is only on PlayStation 5, Xbox fans are keen to learn when they’ll get early access to Hell Let Loose.

Xbox players will have to wait a while longer as they’re “taking it one beta at a time,” but confirmed that “As more things get locked in, we’ll share them with the community” on their Twitter account.

Keep an eye on Charlie INTEL for any updates on the Hell Let Loose Xbox beta.

Does Hell Let Loose have crossplay and cross-progression?

Hell Let Loose players fighting in Carentan

Hell Let Loose’s crossplay will be between Xbox Series and PlayStation 5 consoles only.

As for cross-progression, Black Matter confirmed Hell Let Loose won’t feature it as “the plan is to keep console and PC as entirely separate ecosystems.”

So, Xbox and PlayStation players will be able to queue into the same servers and squad up, but PC players will be playing their own separate version of the game.

Hell Let Loose isn’t the only WW2 FPS game coming to consoles this year, as Call of Duty: Vanguard’s Open Beta also goes live on September 16 ahead of its November release.

Image Credit: Black Matter

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Consoles

When does GTA V release on PS5 & Xbox Series X?

GTA 5 will be releasing on the PS5 and Xbox Series X marking three generations of GTA V – here’s what we know about its release date so far.

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michael looking at GTA v PS5 Xbox Series X

We’ve known for months that GTA V is getting a PS5 and Xbox Series X remaster, and Rockstar Games has finally confirmed when exactly the next-gen editions will arrive.

Rockstar is continuing to deliver constant weekly updates to GTA Online, and there is plenty of anticipation among players about all the planned GTA V content that will be arriving soon.

A next-gen upgrade of the popular game will be arriving on the PS5 and Xbox Series X|S, and we now know what kind of changes to expect from it, including the official release date.

GTA V on PS5 & Xbox Series X|S release date

michael running in gta v

Rockstar Games finally gave us an update on Grand Theft Auto V’s remaster through a new trailer at the PlayStation Showcase 2021. We also got a closer look at what new features will be in the enhanced edition.

While it was initially thought the game would arrive on the PlayStation 5 on November 11, 2021, the trailer confirms that the actual release date is sometime during March 2022. We expect the same date applies to Xbox as well.

They have confirmed that the game will release with “new features and more,” which lines up with their previous statement that GTA V remastered won’t be a “simple port.”

vinewood sign in gta v

While GTA V has been out for eight years, GTA Online remains insanely popular and continues to receive continuous support. The trailer confirms that the online multiplayer will also be releasing as a separate game in March 2022.

As previously announced by Rockstar, although GTA Online standalone will be available for both consoles, PlayStation 5 players will receive GTA Online standalone for free “during the first three months.”

Will my GTA Online data carry over?

GTA Online Diamond Casino

Lots of players have invested lots of real cash to fund their GTA Online antics such as buying fast cars and properties, but will they get to continue this on next-gen?

Early leaks have suggested that players will be able to carry over their data and progress from GTA 5 on the PS4 and Xbox One. But given that there’s an opportunity for Rockstar to make more money, we’ll see if this remains the case.

Grand Theft Auto V Remastered trailer

The new trailer at PlayStation Showcase 2021 highlighted many of the new improvements that will be in the next-gen edition of GTA V. The changes included improved graphics and enhanced gameplay.

Rockstar Games also seem to have updated the character switching feature so that the process is seamless. There will also be many other additions that have yet to be revealed.

For more GTA, stay tuned to Charlie INTEL, and check out how to make $600k in an hour with GTA Online Contract mission.

Image Credit: Rockstar Games

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Call of Duty: Warzone

How to play Warzone at 120 FPS on PS5

PlayStation 5 owners can bump their Warzone settings up to 120 FPS by changing some system settings on their console.

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Warzone Season 4 character firing weapon

Warzone players on PlayStation 5 can now boost their FPS, with the game’s Season 4 update adding 120Hz support for anyone with the right monitor and equipment.

Warzone Season 5 has introduced various changes to the Warzone, including a new Look for Party feature, which improves the game’s quality of life, and will be getting even more new additions like The Numbers Event and a Judge Dredd skin in Warzone Season 5 Reloaded.

As well as this, Warzone also has the ability to perform 120Hz on PS5, a nice upgrade for those lucky enough to have the console.

This was introduced in the Season 4 patch and means that players who use the PS5 console can now play at 120 Frames-per-Second as long as your monitor is capable.

Satellites in Warzone Season 4

How to enable 120Hz Warzone on PS5

If you’ve already set up your PS5 to allow for 120Hz output in other games, then the good news is Warzone should automatically play at 120 FPS once you install the update. If this isn’t the case for your console, you’ll have to head into your PS5 system settings and make a few simple changes.

  1. Go to your PS5 system settings screen, and select the ‘Screen and Video’ Section.
  2. Scroll to the bottom of this page and select ‘Video Output.’
  3. Set ‘Enable 120Hz Output’ to automatic.
  4. Go back to the main system settings menu and select ‘Saved Data and Game/App Settings.’
  5. Change ‘Game Presets’ to Performance Mode.

By turning these settings on, your PS5 will automatically play games at 120 FPS if it is supported. One thing to note is that some players have reported that games will occasionally still run at 60 FPS if HDR is turned on, so you may need to disable it to ensure top performance.

If you don’t have HDMI 2.1 on your monitor, you will need to change your resolution to get 120 FPS. Make sure your monitor is set to 1080p resolution, as it will not work at 2160p on monitors without HDMI 2.1.

PS5 Screen and Video settings page

Of course, this is only possible if your monitor supports 120 Hz output, so make sure you check the refresh rate on your screen before attempting this. Otherwise, you will be wasting your time.

If you play Warzone on PC and want to get the best possible FPS on your machine, we have everything you need to boost your gameplay with our Warzone best PC settings guide.

Image Credit: Activision / Sony

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