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5 biggest problems with the PS5 launch in UK

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The PlayStation 5 launch in the UK was anything but smooth.

The highly-anticipated Sony PlayStation 5 finally became available at retailers in the US and Japan on November 12. Lockdown kept people from visiting stores but they were able to place their orders online, or simply have the console delivered to them if they pre-ordered.

Earlier this week, Amazon EU informed customers that the console would be available for purchase in limited stock at 12pm UK/1pm CEST on November 19. Now it has finally launched in the UK and throughout Europe but not without a hitch. There are reports of many different issues being faced regarding the availability of the console and delays in delivery.

This has led to gamers throwing blame with a massive online outcry over the many different problems with the console’s European release. Let’s go over each one.

Game delivery delays

Customers placed their pre-orders for the PlayStation 5 at the UK retailer, Game. Now, those dedicated players are facing disappointment as Game has announced delays in delivery of the consoles. They have attributed this to unexpectedly large demand along with the large size of the console. Game sent out the following email to customers:

It can be seen from the message that Game is placing the blame for this delay squarely on the courier firm Yodel. The latter has denied responsibility by stating “Yodel does not work directly with Game. Our client is GFS, a fulfillment business that works in partnership with Game.”

Yodel further clarified by saying “We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.”

Regardless of who’s to blame, there are rising tensions and Game is now trying to ease customers by letting them know that the “vast majority” of deliveries will be completed successfully and the remaining ones will arrive by tomorrow.

Their site has gone back up for PS5 re-orders since then.

Curry’s launch misfire

Currys PC World’s website had extremely large virtual queues that grew to 150,000 long. The original plan that the company excitedly announced was to start selling at 9 a.m today. However, this became complicated as some people were able to work around this system.

It turns out a large number of early customers were able to place orders much earlier than the announced release time. These customers stated that they were able to get their consoles as early as 5.30 a.m. This has left many of the customers who went by the set schedule without a PlayStation 5.

Curry has now canceled these orders and announced that they will not have any more consoles available for purchase today. Many of the affected are being refunded right away while others have to wait.

One now deleted tweet from Currys’ customer service account stated the following:

“Unfortunately due to an error on our site we were allowing customers to check out the PS5 before they went live at 9 a.m. Due to this, we have had to cancel orders and the funds will be released back to you. Please accept my apologies.”

Many customers will have to wait for their refund before they will be able to search for another place to purchase the PS5 from.

Amazon debacle

The delivery challenges are not just limited to Game and Currys PC World. Many other retail sites are facing technical issues that are keeping people from being able to order the PS5 through them. Sites like Amazon, Tesco, and John Lewis’s have reportedly not been functioning properly.

Customers have tried logging on to the sites to get their consoles only to find that the pages were failing to load. Some of the sites have been straight-up broken throughout the day when customers tried visiting them. This is unfortunate, as many of these people had placed their pre-orders as far back as September.

Currently the PS5 is out of stock at many of these retailers and it is not yet known when it will become available again.

Twitter complaints

The biggest outcry from all these issues is obviously coming from the people that have been most closely affected by all these problems. The paying customers who had made their pre-orders months ago have taken to Twitter to express their discontent with the way this day has gone.

Some have immediately focused their frustration at Yodel for the delays. They are also upset because quite a few of them received the message “We’re sorry but your parcel has been reported to us as missing. Please contact your sender for your next steps.”

Customers aren’t happy with the idea that Yodel may have been holding on to their console for a couple of hours only for it to have been possibly stolen by someone else.

It is entirely possible that the consoles may not have been stolen and instead, this is just an error in the reports of available stock. However, at the moment we can’t say anything for sure.

Some of those who had pre-ordered from Game asked why they had paid an extra fee to have a Royal Mail delivery that has now been given to another courier firm. Other tweets complained about the delays from Amazon and others.

Some even took issue with the way Walmart handled the launch. There were reports that they had the console in their cart but were still unable to finish the purchase. Eventually, the retail store ended up canceling today’s PS5 orders due to supposed quantity limits.

Ampere gaming analyst Piers Harding-Rolls has stated:

“Clearly it is disappointing for consumers that have pre-ordered not to receive their console on launch day. The situation is exacerbated as there is no opportunity to buy on launch day at physical retail as in the past.”

“Whether you are impacted or not appears to come down to the retailer you pre-ordered with which indicates that this is a company-specific issue rather than a broader industry problem. The UK is not alone in this respect – some US retailers also had their challenges last week during the launches.”

Queued for download” bug

Those who were lucky enough to receive their PlayStation 5 in today’s chaos may end up confronting an entirely different problem. There is a bug that is preventing players from downloading digital games due to it getting permanently stuck at “queued for download.”

Many players have reported that when they download a PS5 version of a game, it will show up in the game library but not in any download queue. As a result, any attempts to download the games are proving unsuccessful once this bug has been encountered.

Sony has yet to address this strange problem and the only known way around it is to factory reset the entire console. You will lose any games you already own and then have to go through the process of downloading them again. This will be particularly frustrating when the games are heavy.

Although this is a problem that players in Europe will face today, it is not exclusive to the UK launch of the console. In fact, players have been reporting this since the PS5 first launched in North America and other regions on November 12.

In light of all this, the PlayStation 5 launch in UK and wider Europe has been very troublesome. Many players are left without consoles and wondering where to look next.

Call of Duty: Black Ops Cold War

Firebase Z Cold War Zombies map unplayable for many Xbox players

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bocw firebase z mimic

Several Xbox Series X|S and Xbox One players are unable to play the new Firebase Z Zombies map in Call of Duty: Black Ops Cold War due to errors.

The latest patch update for Black Ops Cold War went live on February 4 with the brand new Firebase Z zombies map experience. Firebase Z is the first post launch Zombies map for Cold War.

Upon completing the installation of the new patch update, some Xbox players are unable to access Firebase Z. Players are being met with a “Downloadable content install” required alert when attempting to access Firebase Z playlists.

Xbox players are sharing images of their download list with Zombies listed as installed, while some are stuck on partially installed with no other options to download more packs.

Treyarch has yet to acknowledge the issue for Xbox players. It’s not mentioned on the Support Channels or on their Trello board, as of now.

A potential fix might be reinstalling the Zombies Content data pack or completely reinstalling the entire game onto your console to play.

We’ll update if we learn more from Treyarch.

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Consoles

How to add friends on PS5

Finding your friends is surprisingly difficult on the new PlayStation system. Here’s a guide on how to add friends on the PS5.

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Confused about how to add friends on your PlayStation 5? Don’t worry, we were too. Here’s how.

The PlayStation 5 is getting into the hands of more players each day, and many are turning on their brand new systems to find a not-so-familiar interface.

When we first set up our PlayStation 5, we were impressed by the new home screen and the variety of settings. Unfortunately, we were among the masses of players confused about how to add friends. We were expecting to find a simple “Add Friend” button or even a “Friends list” area but were surprised that this wasn’t the case.

The PlayStation 5 instead uses a new interface called the “Game Base” and navigating it is as confusing as ever for new users. So to save you some time, here’s how you can add more friends on the PS5.

  • 1. Press the PlayStation button on your controller.
  • 2. Navigate to the Game Base area on the hotbar and select it.
  • 3. Hit the options button.
  • 4. Select “Go to Game Base”
  • 5. Switch to the “Search Tab”
  • 6. Search for your friend’s PSN ID.
  • 7. Select their profile when you find it.
  • 8. Hit the “Add Friend” button on their profile.

There you have it! You can now add friends on PS5. It’s a surprisingly complicated process across multiple menus, which is abnormal for a game system. Hopefully, Sony changes this in a future update to the console.

Please note if you cannot add a friend, they may have a privacy setting blocking the ability for players to add them, which means they’ll have to toggle off the setting or add you instead.

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Games

MLB The Show to be the first PlayStation Studios game released on Xbox

MLB The Show 21 is now the first PlayStation Studios game to be released on both the PlayStation and Xbox platform at launch.

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MLB The Show 21 has been announced to be the first PlayStation Studios game released on Xbox, and support console crossplay.

A surprise announcement came from the official PlayStation Twitter today, February 1, 2021, alongside a trailer for MLB The Show 21, coming to current-gen Xbox consoles.

The Tweet confirmed the cover athlete for this year’s iteration, Fernando Tatis Jr, and disclosed the plans to also release the game on Xbox Series S and X alongside the PlayStation 4 and 5. You can watch the trailer below.

MLB The Show will also support cross-platform play between the Xbox and PlayStation consoles. In addition to this, players will get cross-platform progression, which means you’ll keep all your progress regardless of which platform you play on.

This means if you hop from Xbox to PlayStation, you’ll still be able to progress the same account.

MLB The Show 21, PS4 Standard Edition

Game Editions

MLB the show will launch with three separate editions, being the Standard Edition, Next-Gen Edition, and Collectors Edition. Here’s what they all include:

  • Standard Edition
    • Available on current generation consoles for $59.99 USD.
    • MLB The Show Game
    • 5,000 Stubs
  • Next-Gen Edition
    • Available on next-generation consoles for $69.99 USD.
    • MLB The Show Game
    • 5,000 Stubs
    • 10 The Show Packs
  • Collectors Edition
    • This Will be announced February 3, 2021. This edition is expected to include a cross-generation game for players who are interested in having a copy for both the PlayStation 4 & 5, or Xbox One and Xbox Series X/S.

Players who pre-order MLB The Show 21 on the Microsoft Store or PlayStation Store digitally will also be granted an exclusive Gold Choice Pack on launch.

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