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5 biggest problems with the PS5 launch in UK

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The PlayStation 5 launch in the UK was anything but smooth.

The highly-anticipated Sony PlayStation 5 finally became available at retailers in the US and Japan on November 12. Lockdown kept people from visiting stores but they were able to place their orders online, or simply have the console delivered to them if they pre-ordered.

Earlier this week, Amazon EU informed customers that the console would be available for purchase in limited stock at 12pm UK/1pm CEST on November 19. Now it has finally launched in the UK and throughout Europe but not without a hitch. There are reports of many different issues being faced regarding the availability of the console and delays in delivery.

This has led to gamers throwing blame with a massive online outcry over the many different problems with the console’s European release. Let’s go over each one.

Game delivery delays

Customers placed their pre-orders for the PlayStation 5 at the UK retailer, Game. Now, those dedicated players are facing disappointment as Game has announced delays in delivery of the consoles. They have attributed this to unexpectedly large demand along with the large size of the console. Game sent out the following email to customers:

It can be seen from the message that Game is placing the blame for this delay squarely on the courier firm Yodel. The latter has denied responsibility by stating “Yodel does not work directly with Game. Our client is GFS, a fulfillment business that works in partnership with Game.”

Yodel further clarified by saying “We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.”

Regardless of who’s to blame, there are rising tensions and Game is now trying to ease customers by letting them know that the “vast majority” of deliveries will be completed successfully and the remaining ones will arrive by tomorrow.

Their site has gone back up for PS5 re-orders since then.

Curry’s launch misfire

Currys PC World’s website had extremely large virtual queues that grew to 150,000 long. The original plan that the company excitedly announced was to start selling at 9 a.m today. However, this became complicated as some people were able to work around this system.

It turns out a large number of early customers were able to place orders much earlier than the announced release time. These customers stated that they were able to get their consoles as early as 5.30 a.m. This has left many of the customers who went by the set schedule without a PlayStation 5.

Curry has now canceled these orders and announced that they will not have any more consoles available for purchase today. Many of the affected are being refunded right away while others have to wait.

One now deleted tweet from Currys’ customer service account stated the following:

“Unfortunately due to an error on our site we were allowing customers to check out the PS5 before they went live at 9 a.m. Due to this, we have had to cancel orders and the funds will be released back to you. Please accept my apologies.”

Many customers will have to wait for their refund before they will be able to search for another place to purchase the PS5 from.

Amazon debacle

The delivery challenges are not just limited to Game and Currys PC World. Many other retail sites are facing technical issues that are keeping people from being able to order the PS5 through them. Sites like Amazon, Tesco, and John Lewis’s have reportedly not been functioning properly.

Customers have tried logging on to the sites to get their consoles only to find that the pages were failing to load. Some of the sites have been straight-up broken throughout the day when customers tried visiting them. This is unfortunate, as many of these people had placed their pre-orders as far back as September.

Currently the PS5 is out of stock at many of these retailers and it is not yet known when it will become available again.

Twitter complaints

The biggest outcry from all these issues is obviously coming from the people that have been most closely affected by all these problems. The paying customers who had made their pre-orders months ago have taken to Twitter to express their discontent with the way this day has gone.

Some have immediately focused their frustration at Yodel for the delays. They are also upset because quite a few of them received the message “We’re sorry but your parcel has been reported to us as missing. Please contact your sender for your next steps.”

Customers aren’t happy with the idea that Yodel may have been holding on to their console for a couple of hours only for it to have been possibly stolen by someone else.

It is entirely possible that the consoles may not have been stolen and instead, this is just an error in the reports of available stock. However, at the moment we can’t say anything for sure.

Some of those who had pre-ordered from Game asked why they had paid an extra fee to have a Royal Mail delivery that has now been given to another courier firm. Other tweets complained about the delays from Amazon and others.

Some even took issue with the way Walmart handled the launch. There were reports that they had the console in their cart but were still unable to finish the purchase. Eventually, the retail store ended up canceling today’s PS5 orders due to supposed quantity limits.

Ampere gaming analyst Piers Harding-Rolls has stated:

“Clearly it is disappointing for consumers that have pre-ordered not to receive their console on launch day. The situation is exacerbated as there is no opportunity to buy on launch day at physical retail as in the past.”

“Whether you are impacted or not appears to come down to the retailer you pre-ordered with which indicates that this is a company-specific issue rather than a broader industry problem. The UK is not alone in this respect – some US retailers also had their challenges last week during the launches.”

Queued for download” bug

Those who were lucky enough to receive their PlayStation 5 in today’s chaos may end up confronting an entirely different problem. There is a bug that is preventing players from downloading digital games due to it getting permanently stuck at “queued for download.”

Many players have reported that when they download a PS5 version of a game, it will show up in the game library but not in any download queue. As a result, any attempts to download the games are proving unsuccessful once this bug has been encountered.

Sony has yet to address this strange problem and the only known way around it is to factory reset the entire console. You will lose any games you already own and then have to go through the process of downloading them again. This will be particularly frustrating when the games are heavy.

Although this is a problem that players in Europe will face today, it is not exclusive to the UK launch of the console. In fact, players have been reporting this since the PS5 first launched in North America and other regions on November 12.

In light of all this, the PlayStation 5 launch in UK and wider Europe has been very troublesome. Many players are left without consoles and wondering where to look next.

Call of Duty: Black Ops Cold War

Black Ops Cold War dev responds to Xbox Series X bricking issues

Black Ops Cold War is crashing the Xbox Series X, which could lead to the console being permanently broken. A Treyarch dev has responded.

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Xbox Series X users reported that the game-breaking bugs in Black Ops Cold War have completely broken their console.

Black Ops Cold War has had a rocky start with the new generation of consoles. The Dualshock controller would disconnect and freeze up the system and the PS5 could accidentally run Cold War’s PS4 edition as default.

Now, Xbox Series X users are reporting game-breaking bugs and crashes. These crashes are reported to have eventually ‘bricked’ the console.

Reddit user ‘Junesfoshiz‘ posted a “word of caution” to Xbox Series X Users, saying that they had experienced several crashes on their Series X over the weekend. It wasn’t much of a problem at first, but “when it happened this morning it was for good. Xbox will not boot back up.”

‘Junesfoshiz’ said that if you’re experiencing these crashes on the Series X, it might be worth leaving Cold War alone until the issue is resolved.

In the meantime, a Treyarch dev has responded to these issues.

Treyarch response

Community Manager Josh ‘FoxhoundFPS‘ Torres responded to the Reddit post. “Generally speaking, we’re investigating all crashes and across the game,” he said.

The Xbox Series X crashing issue is high up on Treyarch’s agenda, with it being at the top of the official Trello Board of known bugs and issues. Developers are currently working on a fix.

“My immediate recommendations are to make sure that you’re using the correct version for your platform,” FoxhoundFPS continued, confirming that next-gen consoles accidentally running the previous generation edition is not exclusive to PlayStation.

On top of losing out on faster load times, more detailed textures, and Ray Tracing, playing the previous generation’s edition could cause the game to repeatedly crash and break your console.

Speaking of Ray Tracing, he said that “players have also shared that disabling Ray Tracing on XSX has helped.” Temporarily losing out on this next-gen feature is worth it if it could save your console. You can follow all of Black Ops: Cold War’s known issues by keeping an eye on Charlie Intel’s known issues board.

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Steam adds support for PS5 DualSense controller

Steam users can now use the new PS5 DualSense controller while playing their favorite games on the platform.

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The PS5’s DualSense controller is the most talked about feature of the next-gen console. Steam has taken note of this and has announced its plans to support it.

Sony’s PlayStation 5 has arrived, and it’s in such high demand that you’ll be lucky to get one. This next-gen console comes with many impressive features such as 4K video, 60 FPS, Ray tracing, and exclusive titles that have won over players.

The most popular feature is the DualSense controller, which gives haptic feedback while you’re playing. This lets you experience every impact, recoil, and rumble like never before. Now, Valve has officially stated that Steam will offer support to this controller.

Steam’s Latest Update

Steam’s latest client beta update has made the platform compatible with the new controller. You can connect it through Bluetooth or with a USB-C cable. The following changes have been made to the Steam Input API:

  • Implemented rumble over Bluetooth for the PS5 controller
  • Reduced rumble intensity for the PS5 controller
  • Allow external audio based haptics while rumble is enabled on the PS5 DualSense controller

Steam will recognize the controller and show the correct button prompts while also gaining access to the LED, trackpad, rumble, and gyro features. Players will now get to use the PS5 controller with games that require the Steam Input API.

So far, Valve’s hasn’t announced any plans for the DualSense’s adaptive triggers, but they will release the support after beta testing is done.

How To Access The Steam Beta Client

You can test out this new feature by heading over to the Steam client beta. Here is how you use it:

  1. Open the Steam Menu
  2. Enter “Settings” and then open up “Account”
  3. Click “Change” under Beta Participation
  4. Select the PS4 controller (it’s actually the DualSense controller for PS5)

The option will be renamed to “PS5 controller” once Valve makes a profile for it.

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Consoles

Where to get a PS5 and Xbox Series X on Black Friday

Black Friday is coming, but does this mean you can get your hands on a PS5 or Xbox Series X? Here’s where to look.

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Black Friday Xbox and PS5 deals

Both the PlayStation 5 and Xbox Series X launched in early November, but neither were very easy to get. Here’s how to get your hands on them on Black Friday.

Black Friday is the US’s national shopping holiday, where shoppers look for deals and Christmas gifts for friends and family. Over the years, Black Friday has morphed into a weekend-long (sometimes even a week-long) shopping spree where deals are everywhere you look.

This year, with the release of the new Xbox Series X and PlayStation 5 consoles, electronics stores will be flooded with questions about their stock. Unfortunately, it’s going to be tough to find one of these for sale on Black Friday due to their generally short supply.

Luckily, there are a few locations that should have the new consoles available for Black Friday. Here are all of the locations we know about so far. We’ll update this piece if any other locations confirm their stock

Where to find a PS5 & Xbox Series X on Black Friday

Walmart is one of the first and only retailers to confirm that they’re restocking their supply of Xbox Series X and PS5 consoles by Black Friday. You should be able to purchase these on their website at 9:00 PM EST on November 25. Make sure to act quickly, as they could run out fast.

Other retailers, such as GameStop and Best Buy, have listed the new consoles among their Black Friday deals. GameStop confirmed that each of their stores would have at least two of each console on Black Friday, but that doesn’t give you too much of a chance of getting one.

Here are all of the common shopping locations for the PS5 and Xbox Series X, along with their chances of having the console in stock for Black Friday:

  • Walmart: confirmed to have both PS5 and Xbox Series X ahead of Black Friday
  • Amazon: both PS5 and Xbox are currently unavailable with no estimated restock date.
  • GameStop: Sold out of Xbox and PS5 with no official word on whether or not they’ll be available for Black Friday.
  • Best Buy: Sold out of PS5 and Xbox but likely restocking for Black Friday, based on ads.
  • Target: Sold out of Xbox and PS5. Unclear if they’ll restock for Black Friday.

Despite some retailers confirming their stock and others likely grabbing a few consoles, you’ll have to act quickly to be one of the select few to get your hands on the coveted next-gen machines. We expect Walmart to sell out within an hour of restocking on the 25th.

If you’re looking for a Christmas gift, though, it’s not the end of the world. These retailers will undoubtedly restock before Christmas, and it’s not like you’re going to get any money off of the brand-new console on Black Friday.

We’ll keep you posted if other retailers announce that they have the new consoles in stock.

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