The PlayStation 5 launch in the UK was anything but smooth.
The highly-anticipated Sony PlayStation 5 finally became available at retailers in the US and Japan on November 12. Lockdown kept people from visiting stores but they were able to place their orders online, or simply have the console delivered to them if they pre-ordered.
Earlier this week, Amazon EU informed customers that the console would be available for purchase in limited stock at 12pm UK/1pm CEST on November 19. Now it has finally launched in the UK and throughout Europe but not without a hitch. There are reports of many different issues being faced regarding the availability of the console and delays in delivery.
This has led to gamers throwing blame with a massive online outcry over the many different problems with the console’s European release. Let’s go over each one.
Game delivery delays
Customers placed their pre-orders for the PlayStation 5 at the UK retailer, Game. Now, those dedicated players are facing disappointment as Game has announced delays in delivery of the consoles. They have attributed this to unexpectedly large demand along with the large size of the console. Game sent out the following email to customers:
It can be seen from the message that Game is placing the blame for this delay squarely on the courier firm Yodel. The latter has denied responsibility by stating “Yodel does not work directly with Game. Our client is GFS, a fulfillment business that works in partnership with Game.”
Yodel further clarified by saying “We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.”
Regardless of who’s to blame, there are rising tensions and Game is now trying to ease customers by letting them know that the “vast majority” of deliveries will be completed successfully and the remaining ones will arrive by tomorrow.
Their site has gone back up for PS5 re-orders since then.
Curry’s launch misfire
Currys PC World’s website had extremely large virtual queues that grew to 150,000 long. The original plan that the company excitedly announced was to start selling at 9 a.m today. However, this became complicated as some people were able to work around this system.
It turns out a large number of early customers were able to place orders much earlier than the announced release time. These customers stated that they were able to get their consoles as early as 5.30 a.m. This has left many of the customers who went by the set schedule without a PlayStation 5.
Curry has now canceled these orders and announced that they will not have any more consoles available for purchase today. Many of the affected are being refunded right away while others have to wait.
One now deleted tweet from Currys’ customer service account stated the following:
“Unfortunately due to an error on our site we were allowing customers to check out the PS5 before they went live at 9 a.m. Due to this, we have had to cancel orders and the funds will be released back to you. Please accept my apologies.”
Many customers will have to wait for their refund before they will be able to search for another place to purchase the PS5 from.
The delivery challenges are not just limited to Game and Currys PC World. Many other retail sites are facing technical issues that are keeping people from being able to order the PS5 through them. Sites like Amazon, Tesco, and John Lewis’s have reportedly not been functioning properly.
Customers have tried logging on to the sites to get their consoles only to find that the pages were failing to load. Some of the sites have been straight-up broken throughout the day when customers tried visiting them. This is unfortunate, as many of these people had placed their pre-orders as far back as September.
Currently the PS5 is out of stock at many of these retailers and it is not yet known when it will become available again.
The biggest outcry from all these issues is obviously coming from the people that have been most closely affected by all these problems. The paying customers who had made their pre-orders months ago have taken to Twitter to express their discontent with the way this day has gone.
Some have immediately focused their frustration at Yodel for the delays. They are also upset because quite a few of them received the message “We’re sorry but your parcel has been reported to us as missing. Please contact your sender for your next steps.”
Customers aren’t happy with the idea that Yodel may have been holding on to their console for a couple of hours only for it to have been possibly stolen by someone else.
It is entirely possible that the consoles may not have been stolen and instead, this is just an error in the reports of available stock. However, at the moment we can’t say anything for sure.
Some of those who had pre-ordered from Game asked why they had paid an extra fee to have a Royal Mail delivery that has now been given to another courier firm. Other tweets complained about the delays from Amazon and others.
Some even took issue with the way Walmart handled the launch. There were reports that they had the console in their cart but were still unable to finish the purchase. Eventually, the retail store ended up canceling today’s PS5 orders due to supposed quantity limits.
Ampere gaming analyst Piers Harding-Rolls has stated:
“Clearly it is disappointing for consumers that have pre-ordered not to receive their console on launch day. The situation is exacerbated as there is no opportunity to buy on launch day at physical retail as in the past.”
“Whether you are impacted or not appears to come down to the retailer you pre-ordered with which indicates that this is a company-specific issue rather than a broader industry problem. The UK is not alone in this respect – some US retailers also had their challenges last week during the launches.”
“Queued for download” bug
Those who were lucky enough to receive their PlayStation 5 in today’s chaos may end up confronting an entirely different problem. There is a bug that is preventing players from downloading digital games due to it getting permanently stuck at “queued for download.”
Many players have reported that when they download a PS5 version of a game, it will show up in the game library but not in any download queue. As a result, any attempts to download the games are proving unsuccessful once this bug has been encountered.
Sony has yet to address this strange problem and the only known way around it is to factory reset the entire console. You will lose any games you already own and then have to go through the process of downloading them again. This will be particularly frustrating when the games are heavy.
Although this is a problem that players in Europe will face today, it is not exclusive to the UK launch of the console. In fact, players have been reporting this since the PS5 first launched in North America and other regions on November 12.
In light of all this, the PlayStation 5 launch in UK and wider Europe has been very troublesome. Many players are left without consoles and wondering where to look next.
When will Warzone’s PS5 & Xbox Series X update release? Next-gen update in development
Warzone devs have confirmed that a PS5 & Xbox Series X update for the game is in development.
Players looking for an updated version of Call of Duty: Warzone on their PS5 or Xbox Series X|S are in luck.
While next-gen consoles released at the end of 2020, players who wanted to land in Verdansk and outlast their opponents had to do so on the PS4 and Xbox One versions of the battle royale title.
That won’t be the case forever though, as Raven Software have confirmed that their team is hard at work on a next-gen update patch for Call of Duty: Warzone.
This patch will bring features to support the PlayStation 5 and Xbox Series X, including support for the consoles’ SSD to allow for faster load times, along with 120HZ support.
Amos Hodge, studio’s Creative Director, told us during a press briefing that Warzone is a ‘live service’ game, and they focused on new content with the Season 3 update.
Season 3 update includes an overhauled Verdansk map, called Verdansk 84.
- Read More: Warzone Verdansk map officially nuked
Hodge informed us that Raven has a “dedicated technology team” within their studio working specifically on updating Call of Duty: Warzone’s engine and technology for the PlayStation 5 and Xbox Series X|S.
Call of Duty: Black Ops Cold War supports both the PS5 and Xbox Series X|S. The game includes 120HZ support, ray-tracing, and SSD enhancements. It also supports the PlayStation 5’s DualSense controller with its adaptive triggers and haptic feedback.
The studio also stated that are “investigating” the potential of a FOV slider for Warzone on consoles.
Raven did not provide us with a timeline for when to expect the next-gen update for Call of Duty: Warzone.
Image Credits: Sony / Activision
How to fix Warzone’s never-ending update loop on PlayStation & Xbox
Warzone’s developers have offered a potential fix for console players having to continuously reinstall the most recent update.
Warzone players on console have been stuck in a never-ending update loop where they need to install the update multiple times over, but Raven Software has offered players a solution to fix this frustrating issue.
Since Warzone’s update on April 6, which nerfed the dominant FFAR and AUG weapons, some console players have had to install the latest updates over and over. This never-ending update loop has been preventing players from accessing Warzone as the download never completes.
Some players reported this issue after the mid-Season 2 update dropped, but the issue appears to have cropped up again after the most recent Warzone update.
To end the update loop and access the game, some players have reported that they have had to completely uninstall the game and reinstall it. However, Raven Software have now acknowledged the issue in Warzone and have provided a possible solution.
Taking to their official Trello board, Raven Software added a card to their Warzone list that states “Some players on console are having to reinstall the update multiple times over.”
They have confirmed that the issue is under investigation and asked players to refer to the description for a potential solution.
Here’s what Raven Suggests to fix the never-ending update loop:
- Let both install
- Launch the game
- Go to DLC Management screen (R3) from Main menu or via Settings menu
- Install both Campaign Packs, & Special Ops Packs
Raven emphasized that this should fix the update loop, but asked players to let them know the results. You can get in touch either through their Twitter or the r/CODWarzone subreddit.
While this bug has most often been reported on PlayStation and Xbox, it’s worth trying on PC too if you’ve been having the same issue. Also, if you have the same issue on Black Ops Cold War, it’s worth trying this method here too.
Image Credit: Activision
Rumor: Battlefield 6 could launch on Xbox Game Pass
It’s possible that Battlefield 6 will launch on Xbox Game Pass following rumors of a Triple-A FPS game launching on Game Pass in Fall.
Rumors that a Triple-A first-person shooter game is highly likely to launch on Xbox Game Pass in Fall have led to speculation that this is Battlefield 6.
The Battlefield 6 rumor mill has been continuously turning, with details of the game supposedly being leaked. The content and settings of the game are still unconfirmed, but we know for definite that Battlefield’s 2021 title will launch in the Holiday season.
Talking on The XboxEra Podcast, Shpeshal Ed revealed a rumor that, “There is a third party, Triple-A, first-person shooter that is very highly likely to be launching in Game Pass this fall.”
Also talking on the podcast, Jon Clarke, the co-founder and Editor in Chief of XboxEra, explains that when you say “triple-A, third party, first-person shooter,” there are two franchises releasing games in 2021 that come to mind: Call of Duty and Battlefield.
It’s highly unlikely that Call of Duty 2021 will launch as part of Xbox Games Pass, as Activision already have an exclusivity deal with PlayStation. Therefore, Battlefield 6 is the most likely candidate.
“My other bet would be Battlefield 6 because the EA Play relationship already exists,” Clarke explained. “And I’m sure Microsoft are sharing lots and lots of lovely numbers on what it does for a player base when you’ve got 20 million people immediately available to play your game.”
Topic begins at 1:18:55
EA Play, EA’s subscription service, has now joined Game Pass, offering almost the entire backlog of Battlefield games to Game Pass owners, as well as free trials for the latest titles. This deal makes it very possible that Battlefield 6 will be available on the Game Pass.
Shpeshal Ed rebutted saying that Back4Blood is also releasing in Fall, but those on the podcast weren’t sure it would qualify as a Triple-A game. That leaves only Battlefield 6.
With Xbox acquiring Bethesda and having some of their games launch exclusively on the Xbox and PC, it’s clear that Microsoft is making moves to acquire the biggest franchises for Game Pass.
We reiterate that this is only a rumor for now, and all signs point towards Battlefield 6 being on Game Pass, but whether it’s a launch title remains to be seen.
Image Credit: EA
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