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5 biggest problems with the PS5 launch in UK

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The PlayStation 5 launch in the UK was anything but smooth.

The highly-anticipated Sony PlayStation 5 finally became available at retailers in the US and Japan on November 12. Lockdown kept people from visiting stores but they were able to place their orders online, or simply have the console delivered to them if they pre-ordered.

Earlier this week, Amazon EU informed customers that the console would be available for purchase in limited stock at 12pm UK/1pm CEST on November 19. Now it has finally launched in the UK and throughout Europe but not without a hitch. There are reports of many different issues being faced regarding the availability of the console and delays in delivery.

This has led to gamers throwing blame with a massive online outcry over the many different problems with the console’s European release. Let’s go over each one.

Game delivery delays

Customers placed their pre-orders for the PlayStation 5 at the UK retailer, Game. Now, those dedicated players are facing disappointment as Game has announced delays in delivery of the consoles. They have attributed this to unexpectedly large demand along with the large size of the console. Game sent out the following email to customers:

It can be seen from the message that Game is placing the blame for this delay squarely on the courier firm Yodel. The latter has denied responsibility by stating “Yodel does not work directly with Game. Our client is GFS, a fulfillment business that works in partnership with Game.”

Yodel further clarified by saying “We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.”

Regardless of who’s to blame, there are rising tensions and Game is now trying to ease customers by letting them know that the “vast majority” of deliveries will be completed successfully and the remaining ones will arrive by tomorrow.

Their site has gone back up for PS5 re-orders since then.

Curry’s launch misfire

Currys PC World’s website had extremely large virtual queues that grew to 150,000 long. The original plan that the company excitedly announced was to start selling at 9 a.m today. However, this became complicated as some people were able to work around this system.

It turns out a large number of early customers were able to place orders much earlier than the announced release time. These customers stated that they were able to get their consoles as early as 5.30 a.m. This has left many of the customers who went by the set schedule without a PlayStation 5.

Curry has now canceled these orders and announced that they will not have any more consoles available for purchase today. Many of the affected are being refunded right away while others have to wait.

One now deleted tweet from Currys’ customer service account stated the following:

“Unfortunately due to an error on our site we were allowing customers to check out the PS5 before they went live at 9 a.m. Due to this, we have had to cancel orders and the funds will be released back to you. Please accept my apologies.”

Many customers will have to wait for their refund before they will be able to search for another place to purchase the PS5 from.

Amazon debacle

The delivery challenges are not just limited to Game and Currys PC World. Many other retail sites are facing technical issues that are keeping people from being able to order the PS5 through them. Sites like Amazon, Tesco, and John Lewis’s have reportedly not been functioning properly.

Customers have tried logging on to the sites to get their consoles only to find that the pages were failing to load. Some of the sites have been straight-up broken throughout the day when customers tried visiting them. This is unfortunate, as many of these people had placed their pre-orders as far back as September.

Currently the PS5 is out of stock at many of these retailers and it is not yet known when it will become available again.

Twitter complaints

The biggest outcry from all these issues is obviously coming from the people that have been most closely affected by all these problems. The paying customers who had made their pre-orders months ago have taken to Twitter to express their discontent with the way this day has gone.

Some have immediately focused their frustration at Yodel for the delays. They are also upset because quite a few of them received the message “We’re sorry but your parcel has been reported to us as missing. Please contact your sender for your next steps.”

Customers aren’t happy with the idea that Yodel may have been holding on to their console for a couple of hours only for it to have been possibly stolen by someone else.

It is entirely possible that the consoles may not have been stolen and instead, this is just an error in the reports of available stock. However, at the moment we can’t say anything for sure.

Some of those who had pre-ordered from Game asked why they had paid an extra fee to have a Royal Mail delivery that has now been given to another courier firm. Other tweets complained about the delays from Amazon and others.

Some even took issue with the way Walmart handled the launch. There were reports that they had the console in their cart but were still unable to finish the purchase. Eventually, the retail store ended up canceling today’s PS5 orders due to supposed quantity limits.

Ampere gaming analyst Piers Harding-Rolls has stated:

“Clearly it is disappointing for consumers that have pre-ordered not to receive their console on launch day. The situation is exacerbated as there is no opportunity to buy on launch day at physical retail as in the past.”

“Whether you are impacted or not appears to come down to the retailer you pre-ordered with which indicates that this is a company-specific issue rather than a broader industry problem. The UK is not alone in this respect – some US retailers also had their challenges last week during the launches.”

Queued for download” bug

Those who were lucky enough to receive their PlayStation 5 in today’s chaos may end up confronting an entirely different problem. There is a bug that is preventing players from downloading digital games due to it getting permanently stuck at “queued for download.”

Many players have reported that when they download a PS5 version of a game, it will show up in the game library but not in any download queue. As a result, any attempts to download the games are proving unsuccessful once this bug has been encountered.

Sony has yet to address this strange problem and the only known way around it is to factory reset the entire console. You will lose any games you already own and then have to go through the process of downloading them again. This will be particularly frustrating when the games are heavy.

Although this is a problem that players in Europe will face today, it is not exclusive to the UK launch of the console. In fact, players have been reporting this since the PS5 first launched in North America and other regions on November 12.

In light of all this, the PlayStation 5 launch in UK and wider Europe has been very troublesome. Many players are left without consoles and wondering where to look next.

Consoles

PlayStation VR2: Release date, specs, & more

The PlayStation VR2 is Sony’s brand new virtual reality headset which was recently revealed, here are the details.

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PlayStation has unveiled a brand new VR system, sharing details about the specs, controller design, and more.

The last two years have been massive for PlayStation, not only releasing a variety of extremely successful games such as Spider-Man, Ratchet and Clank, and Deathloop but also because it released its next generation of consoles with the PS5.

Now consumers have had over a year to sit with the PS5, if you were lucky enough to get one, it’s time for an update for PlayStation’s VR system.

PlayStation VR2 release date

playstation vr2

The PlayStation VR2 is Sony’s second virtual reality system that was recently revealed at CES 2022. Following the reveal, they also posted a blog with all the details, including the specs and controller design.

There is no official information regarding a release date, but we do have some potential leaks that suggest a rough estimate.

According to Ming-Chi Kuo, a famous Taiwanese Apple analyst from TF International Securities, we could be seeing the PSVR2 as early as Q2 of 2022. Of course, this is just a leak and a prediction from someone in the industry with reliable contacts, so take it with a grain of salt.

The PlayStation VR2 is set to bring the “next generation of VR gaming on the PS5.” This of course suggests that it will only be compatible with the PS5, so for those still on the PS4 looking to upgrade their VR system, you may want to invest in the next-generation console.

PS VR2 Sense Controller

playstation vr2 controllers

The new system also comes with new PlayStation VR2 Sense controllers. These look to be a massive upgrade from the PlayStation Move controllers, with an updated design similar to that of the Oculus VR systems.

These controllers will feature the haptic feedback vibration and adaptive trigger technology used in the PS5 Dual Sense controllers. There is also finger touch detection, which allows the controller to “detect your fingers without any pressing in the areas where you place your thumb, index, or middle fingers. This enables you to make more natural gestures with your hands during gameplay.”

PlayStation VR2 specs

One of the biggest appeals that the new PlayStation VR2 will offer players is higher specs and a “single cord set-up.”

The following table shows off the specs for the PlayStation VR2 system, taken from the official reveal blog.

Display method​OLED
Panel resolution​2000 x 2040 per eye
Panel refresh rate​90Hz, 120Hz
Lens separation​Adjustable
Field of View​Approx. 110 degrees
Sensors​Motion Sensor: Six-axis motion sensing system (three-axis gyroscope, three-axis accelerometer)​
Attachment Sensor: IR Proximity sensor
Cameras​4 cameras for headset and controller tracking​IR camera for eye tracking per eye
Feedback​Vibration on headset
Communication​ with PS5USB Type-C®
Audio​Input: Built-in microphone​Output: Stereo headphone jack

Well, there you have it, that’s all the current information we have on the PlayStation VR2.

For more, make sure you stay tuned to CharlieINTEL as we will be updating this article as new information is announced.

Image Credits: PlayStation

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Consoles

When is Discord coming to PlayStation? Release date & available consoles

PlayStation players may be wondering when Discord will arrive, here’s information on the release date and consoles it will be available on.

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discord with ps5 controller

PlayStation users are eager to find out when exactly the Discord app will be arriving in the Store, which will allow players to connect and chat across various platforms.

Cross-platform availability has become such a huge deal in the gaming industry within the last few years. So many massive multiplayer games such as Call of Duty, Apex Legends, and even Destiny 2 are all cross-platform, allowing those on PC, Xbox, Playstation, and even Stadia to connect.

Having said that, one of the difficulties of cross-platform is often communication. The preferred form of party chat on PC is Discord, which is also viable on Xbox. Luckily for PlayStation users, a Discord app is on the way.

PlayStation Discord app release date & available consoles

playstation discord

After a new partnership between Discord and PlayStation was revealed back in May 2021, new information has slowly been coming out about its release date and potential arrival for early 2022.

The latest information from reliable gaming news account Okami13 on Twitter suggests that the collaboration could be happening “soon,” as it was found that “a Discord user was able to unlock the option to link his PlayStation account to Discord.”

Although there is currently no official release date for the app on PlayStation, we expect it to arrive in Q1 of 2022.

For those wondering which PlayStation consoles it will be available on, there has been no official information but we also expect it to be for both PS4 and PS5.

PlayStation Discord app features

ps5 controller

As well as allowing players to connect and chat while playing the same games, the PlayStation Discord app will also allow users to see what games they’re playing.

This is great for those on platforms other than PlayStation, as they will be able to use Discord similarly to how the friends tab on PlayStation and Xbox works. Discord will allow users to share their status, so friends will know if you are available to play.

Further, as Discord acts as a place for various communities and those with the same interests to connect, PlayStation players looking for more friends to play certain games with will be able to use the app to find others to play with.

PlayStation users will no longer be limited to game chat and trying to find friends through the PlayStation Network, opening up the gaming community in general.


As more information about PlayStation’s collaboration with Discord is released, we’ll be updating this article with all the news. For more, check out ten of the most anticipated FPS games coming in 2022.

Image Credits: PlayStation / Discord

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Call of Duty: Warzone

Do you need PlayStation Plus or Xbox Live Gold to play Warzone?

Warzone is a free-to-play on PlayStation and Xbox, find out whether you need PS Plus or Xbox Live Gold to join the action.

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Warzone Pacific Xbox Live Gold and PS Plus

If you’re playing on one of the next-gen consoles, it’s highly likely you pay for their premium services. For those who don’t, do you need PS Plus or Xbox Live Gold to play Warzone Pacific? We’ve got everything you need to know.

Warzone is arguably the most popular battle royale out there, with millions of players dropping into Warzone Pacific’s Caldera every day to get their first-person shooter fix. Part of the reason the game is so popular is the fact that it’s free-to-play, meaning you don’t have to pay to jump into the action.

With Warzone Pacific Season 1, now is a great time to hop on Warzone, whether you’re a returning player or new to the game. With that in mind, do you need to buy PlayStation Plus or Xbox Live Gold to play Warzone? We’ve got the answers.

Do you need PlayStation Plus to play Warzone?

Warzone operators in Pacific Caldera

For those on either PS4 or PS5, the good news is that you do not need a PS Plus membership in order to enjoy free-to-play games like Warzone Pacific.

This means you are able to also play the game with friends, in a party chat, without subscribing to PS Plus.

PS Plus costs £50/$60 for a year’s subscription, which is required if you want to play multiplayer in games like Black Ops Cold War or Vanguard. But, if Warzone is the only game you’re interested in, you can save yourself some money.

Do you need Xbox Live Gold to play Warzone?

Warzone players fighting in Caldera Gulag

Usually, you do not need Xbox Live Gold to play Warzone, but there’s currently a bug in Warzone Pacific where you need to have Xbox Live Gold to play.

Warzone’s developers Raven Software are aware of the issue and have listed it on their Trello board as under investigation. The majority of the dev team are on their holiday break, so we expect this issue to be fixed in the New Year.

So, much like PlayStation’s system, Xbox users should soon be able to enjoy Warzone for free without paying for an online membership.

Before April 2021, Xbox players would have had to pay for Xbox Live to play any game on their system. Fortunately, Microsoft listened to the fans and followed in the footsteps of PlayStation, allowing players to enjoy free-to-play games without getting roped into a subscription.


So, there you have it, for those wondering whether they have to pay for these subscriptions on either Xbox or PlayStation just to play Warzone, the answer is no, you do not need Playstation Plus and you’re not supposed to need Xbox Live Gold to play Warzone.

So, jump into the action and check out the game-breaking pay-to-win Warzone glitch lets you keep weapons & Perks after death.

Image Credits: Raven Software / Activision

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