Activision Support posts list of known issues they’re investigating in Call of Duty: WWII
Activision Support has published a list of known issues that they are currently investigating in Call of Duty: WWII. The latest update to this list was last night. We will update our post here as Activision Support updates.
Here’s the current list:
| Issue | Description | Status |
| I keep getting a “Disconnected from server” message. – All platforms |
We’re currently investigating an issue where players are receiving a “Disconnected from server” message during matches or in the After Action Report. | Under investigation |
| I can’t pick up a new Order/Contract. – All platforms |
Some players have reported that they’ve been unable to pick up new Orders or Contracts. | Under investigation |
| I can’t redeem an Order/Contract. – All platforms |
After completing an Order or Contract, some players are unable to redeem it to receive their rewards. | Under investigation |
| I can’t accept an invitation. – All platforms |
Some players are unable to join another player through an invite and receive a message stating “You must select a division…” | Under investigation |
| My classes completely reset. – All platforms |
We’re investigating an issue where classes are resetting after players equip a weapon variant. | Under investigation |
| I’m getting stuck at the end of matches. – All platforms |
After Multiplayer matches, some players are getting stuck on the scoreboard or the After Action Report, and the buttons lose functionality until the next match begins. | Under investigation |
| I haven’t received my digital pre-order content. – All platforms |
Some players have not received bonus content items for pre-ordering a Digital Standard or Digital Deluxe edition of the game. | Under investigation |
| I’ve lost ranks and stats. – All platforms |
We’re aware that some of you have lost ranks in Multiplayer. If you’ve lost ranks, choose your platform below to contact us. | Under investigation |
| I redeemed a code but haven’t received the content in game. – Xbox One |
Xbox One players who did not receive digital pre-order bonus content after redeeming a code can now pick up these items from the Mail vendor in Headquarters. | ISSUE RESVOLVED |
| I have a bonus content item stuck in the Mail vendor. – All platforms |
We’re investigating instances where content items collected from the Mail vendor appear to be stuck in your Mail slots. This is a graphical error; the content has been delivered. Check the Soldier tab to find your content. | Under investigation |
| I’m experiencing long load times when going to Headquarters. – All platforms |
Headquarters load times are currently under investigation.
PC players have the option of loading the game without entering Headquarters. To do this, follow the steps in the Call of Duty: WWII PC Troubleshooting Guide. |
Under investigation |
| I opened a Supply Drop and got an “Unable to get inventory” error. – All platforms |
This error is due to a connectivity issue. However, the items in your Supply Drop were not lost and should appear in your inventory within 8 hours. | Under investigation |
| I opened a Supply Drop and nothing happened. – All platforms |
We’re investigating an issue where nothing appears when opening a Supply Drop. You still received your Supply Drop items and can find them in the Soldier tab. | Under investigation |
| I redeemed a code for the Multiplayer Upgrade but never received the Prestige Unlock Token. – All platforms |
We’re currently investigating an issue where some players did not receive the Prestige Unlock Token included in the Multiplayer Upgrade. |
SOURCE: Activision Support
