-UPDATE: Daniel Suarez just confirmed with G4, that ELITE’s new target launch date is by December 1st. “They kind of have to bear with us while we bring this all back up,” the VP of production said, “but for us it’s literally ‘give us those couple weeks, we’re giving those to you for free’ and come December 1, the goal is that we’ll have everything up and running.’”
Beachhhead Studios has finally shed some light on the reasons for ELITE’s troubled launch and what’s currently being done to fix it. In the interview, several questions are answered that you won’t find in the official Elite F.A.Q.
“It’s going to take at least a couple of weeks to get Elite operational to the standards we want, we are making progress.”
In a exclusive interview to Kotaku, Daniel Suarez, vice president of production at Actvision, explains how one of the most experienced online gaming companies in the world was “blindsided by the demands for their new stat-tracking”, community-building Call of Duty service Elite.
“We had all sorts of issues: A broken registration system; poor scalability of the service; poor experience trying to login to the web or console and confusion in terms of getting 2XP or your Founders Entitlements,” he said. “A lot of this was just core infrastructure issues – mainly tied to specific databases serving up data for the console, web and ultimately mobile (when that’s released).
“For lack of a better term – our databases got hammered with the millions of people trying to use Elite and it couldn’t put up with the demand.”
In regards to why the Elite BETA didn’t prepare them, he said “Due to the fact that we didn’t have a console app on Black Ops, there wasn’t a clear picture of user behavior coming from the console,” Suarez said. “The beta helped us refine the web experience from a feature set, but really didn’t give us all the metrics at scale we needed, specifically the additional load from the console….which was a lot higher than our expectations. This was key contributor to the performance and stability issues consumers have experienced.”
Premium members able to login faster, “We’ve prioritized premium subscribers into the service via a prioritization queue, so if you are a paid member you get into the console or web automatically,” he said. “Free users, due to demand, are put into a queue and allowed in when we have bandwidth or capacity.”
On Tuesday Activision was finally able to turn clan creation on. Within 12 hours they had 22,000 clans created…
-UPDATE SOURCE: VG247